Return and Refund Policy

Last Updated: July 16, 2026

1. Final Sale

All sales are final. We do not accept returns or exchanges for change of mind.

2. Live Arrival Guarantee (Shipping Only)

We want your plants to arrive happy! If your plant is damaged during shipping, you must message us at andrew@androots.shop within 48 hours of delivery. You must include photos of the damage and the packaging.

3. Resolution

If a claim is approved under our Live Arrival Guarantee, we will provide a refund, replacement, or store credit. The specific resolution is at the sole discretion of Androots.

4. Local Pickup & Delivery

We do not accept returns or exchanges for orders fulfilled via local pickup or delivery. Please inspect your plants at the time of exchange.